Jessica Robins
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Recent activity by Jessica Robins-
How do we assign multiple users to a job?
AnsweredYou can assign multiple users to a job using Associated Field Operators when creating an Assignment in Obzervr Manager. Click to access the Assignments page in the Obzervr Manager web portal. Clic...
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Create Series Type error - Do you know why I am getting this error?
AnsweredYou need to click the yellow plus button to add the Field Measure to the Series. Once you do that, it will add it below the search bar and you will be able to add more field measures. You should be...
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My work disappeared from the app when I completed it? Where did it go?
AnsweredThere is a Setting in Obzervr Manager which defines how long an Assignment should stay on your device before it is removed. If your Assignment is disappearing when you Complete/Cancel/Decline it, ...
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Issues entering numbers with a Samsung phone - When he was trying to input any numeric value the keypad for entering numbers would appear briefly then disappear. So he could not fill in any number values, whether it be temp, hours, run time etc.
AnsweredThis is because the Show and Hide button is enabled for the navigation bar. Try turning it on the navigation bar and entering numbers. It should work :)
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I uploaded a new Quote but I can't see it on the app?
AnsweredThere are a couple of steps for updating quotes in Obzervr: Check that you have loaded it according to How to upload a Laboratory eQuote in Obzervr Manager. Check that you have added Container Ove...
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Is there a quicker/easier way to change the assignment location if someone has entered it incorrectly? Is the only way to reassign it and change on capture, then resubmit it?
AnsweredYou can change the assignment location on Manager. You will still need to reopen the Assignment, but then, once it’s in the Assigned status, it is possible to edit the location. If the Assignment ...
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Do I lose data when I update the app?
AnsweredNo. When you update the app, all your data currently unsync'd on the device stays there until the device is sync'd to the cloud. To be safe, sync your device before you update the app, but it shou...
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Hi, I have sent the coc for a trip and I haven’t received the email since yesterday. Do you know what is causing that?
AnsweredIf there is a delay for receiving the eCOC xml emails greater than 10 minutes, it’s likely something is not quite right. eCOC emails should be received within a minute of completing the work on the...
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How do I uncancel an Assignment?
AnsweredYou will not be able to uncancel the Assignment on the Capture app. You will need to open the Obzervr Manager web portal and Mark as Not Complete. For more info, read How to reopen and edit a Compl...
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I don’t seem to be able to type in a space in the app? I’ve been using an underscore instead?
AnsweredThere are some fields where spaces are not allowed, for example, the Sample Reference Number field, but all others like Comments should definitely allow it. This is because the Sample Reference Num...